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Microsoft Word On Mac Keeps Not Responding

Feb 25, 2020  Applies to: Resolve Microsoft Word application gets stuck, showing blank or stuck on startup. Use Task Manager to End Task of Running Microsoft Word. Press Ctrl+T+Del keys to bring up Task Manager. In the Process tab, find Microsoft Word and select to end its task. After this, you can restart to check if the Word work or not. Excel not responding, hangs, freezes or stops working. Excel not responding, hangs, freezes or stops working. Microsoft does not recommend that you attempt to change your antivirus settings. Use this workaround at your own risk.

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  2. Microsoft Word On Mac Keeps Not Responding Working
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  4. Microsoft Word Not Responding Windows 10

Jun 27,2019 • Filed to: Mac Recovery • Proven solutions

“Can someone please tell me how to force quit Word on Mac? MS Word is not responding on my Mac and I can’t seem to fix it anyhow!”

This is a recent query posted by a Mac user who is finding it hard to work with MS Word on macOS. Since MS Office is a third-party application for Mac, a lot of people also suffer from a similar issue. While it might seem complicated at first, you can easily fix the Microsoft Word not responding Mac issue by following the right approach. In this extensive guide, we will teach you how to force quit Word on Mac and fix the Word not responding on Mac problem like a pro.

Jun 16, 2017 We try to bring to you one of the most commonly found issue while using Microsoft word, the sudden unresponsive nature while using the file. When the MS Word stops responding all of a sudden, the. To restore the original Word Data registry subkey, follow these steps: Exit all Office programs. Double-click the Wddata.reg icon on the desktop. Click Yes, and then click OK.

Part 1: Reasons Why Microsoft Word Not Responding on Mac?

From a faulty MS Word application to a corrupt macOS firmware, there could be plenty of reasons for why this Microsoft tool is not responding on Mac. Here are some of these common issues that you should know.

  • There could be a clash between MS word and macOS settings, causing the issue.

  • It can also happen if you are running an outdated version of macOS or MS Word.

  • The issue arises when we use a pirated and unreliable Word application on Mac.

  • MS Word might malfunction on Mac due to faulty third-party fonts or plugins.

  • The location where MS Office has been installed could be corrupt.

  • Your system’s firmware or settings might be blocking a Word feature.

  • The application can get corrupt and needs to be reinstalled or deleted.

Part 2: What to Do When Word Not Responding on Mac?

If the Microsoft Word application is not responding on Mac, then don’t worry – you can easily quit it and start again. Just like Windows, Mac also allows us to forcefully close an application from running in the background. This is the best solution to fix any application that has been stuck or frozen on Mac.

Step 1 Simply go to the Finder menu and click on the Apple logo > Force Quit option.

Step 2 You can also access the feature by pressing the keyboard shortcut keys – Option + Command + Escape at the same time.

Step 3 As the Force Quit Application tab will open, you can see all the applications running in the background.

Step 4 Select MS word from this list and click on the “Force Quit” button to close it. Once it is done, wait for a while, and launch MS Word again.

Part 3: How to Fix the Problem 'Word Not Responding on Mac” Frequently

While you can learn how to quit Word on Mac by following the above-listed solution, you need to take extra measures to get a permanent fix. If Word keeps crashing or doesn’t respond on Mac quite frequently, then you should consider these solutions.

Fix 1. Remove Adds-Ins

You might already know that there are tons of third-party add-ins available for Mac. Though, some of these add-ins can end up corrupting the application or make it malfunction. The easiest way to fix this is by removing all the faulty add-ins from the application. Just launch MS Word on Mac and go to its Insert tab. Click on the Add-ins option to view all the installed extensions. From here, you can delete any unreliable add-in from Word.

Fix 2. Open Word in Safe Mode

If you want to access MS Word on Mac, but it keeps crashing in the background, then consider opening it in the Safe Mode. Unlike Windows, you can’t launch a dedicated application on Safe Mode. Instead, you need to boot the entire system on safe mode. To do this, restart your Mac or turn it on. As Mac would start, press and hold the Shift key to boot it in Safe Mode. Log-in to your user account and try launching MS Word on it again.

Fix 3. Check Invalid Characters in File Name

A faulty name of the MS Word file can also make it corrupt as well. Since the rules for naming files on Windows and Mac are slightly different, a lot of people get confused. While the file can have an alphanumeric name, it should not start from a number or a special character. Also, make sure that there are no invalid special characters (like colon or semicolon) in the name. You can just select the file you wish to change, right-click, and rename it. Mac also allows us to rename multiple files in one go as well.

Fix 4. Check Third-Party Fonts

Mac also provides a seamless solution to install interesting fonts from third-party sources. Though, just like third-party add-ins, fonts can also make Word not responding on Mac. Most of the fonts that are installed on Mac are located in Applications > Font Book. You can go to the same location via Finder and look for any faulty third-party font. Right-click and choose to remove the font family from your Mac. Once it is done, restart Mac and launch MS Word on it again.

Fix 5. Clear Out the Auto Recovery Folder

Not

The Auto Recovery folder on Mac automatically saves the Word file we are working on, letting us restore it afterward. Sometimes, the existing data in the Auto Recovery folder can clash with the functioning of MS Word. The problem usually happens when we force close Word on Mac and can’t access it later due to the Auto Recovery folder clash.

To fix the Word program not responding on Mac, click on Finder > Go > Go to Folder and enter the following address: “~/Library/Containers/com.microsoft.Word/Data/Library/Preferences/AutoRecovery/”

This will launch the Auto Recovery folder on your Mac. You can simply delete the existing files in it and try launching MS Word to resolve the issue.

Fix 6: Reset the Word Preferences

To make things easier for its users, MS Word saves certain preferences and settings on Mac. If even after following the above-listed fixes, you are not able to resolve Word not responding on Mac, then consider this approach. Just launch MS Word and go to Finder > Word > Preferences.

As the Word Preferences window will open, go to the “File Locations” option and select the “User Templates” feature. From here, you can choose to “Reset” the template for MS Word. If you want, you can click on the “Modify” button, access the template (Normal.dotm file), and delete it from Mac.

Fix 7. Repair Disk Permissions

A lot of people don’t realize, but sometimes, the problem could be with your Mac and not the Word application. For instance, if the disk where MS Word is installed is corrupt, then you can use its native feature – Disk Utility. Just go to Finder > Applications > Utility and launch the Disk Utility component. Select the drive where MS Word is installed on the left panel and click on the “First Aid” option on the toolbar. Confirm your choice and run the disk repairing operations to fix Mac’s storage.

Fix 8: Download and install the Latest Updates for Word macOS 10.14

If you are running an old or outdated version of MS Word on your Mac, then it can also cause unwanted compatibility issues. The good thing is that the issue can easily be fixed by updating your application to the latest version. Simply launch the MS Word application and go to Help > Check for Updates. This will launch a dedicated Microsoft AutoUpdate window. From here, you can check for the latest updates or enable the automatic update feature as well.

Part 4: How to Recover Unsaved and Lost Word Documents on Mac

Sometimes, while forcefully closing the application, users end up losing their important documents. While you can’t avoid this situation altogether, you can take the needed steps to get your lost data back. To do this, you can take the assistance of Recoverit (IS) for Mac. It can recover all kinds of lost, deleted, or corrupt Word document from your Mac. Apart from Mac, you can use it to recover data from several other sources a well.

Recoverit (IS) for Mac

A Life Saver to Solve Your Data Loss Problems!

  • The application is extremely easy to use with an intuitive interface, letting us perform data recovery as per our convenience.
  • It will let you preview the recovered Word documents, so that you can select the files you wish to save.
  • It features a highly sophisticated data recovery algorithm that can yield positive results in all scenarios like accidental deletion, corrupt storage, formatted disk, and so on.
  • You can recover Word files from Mac’s internal disk or an external device like SD card, USB drive, hard disk, and more.
  • It supports all kinds of documents, Word files, PDFs, photos, videos, compressed files, and 1000+ different file extensions.
3,015,629 people have downloaded it

You can download a free version of the software from its official website to further give it a try on your own. Once it is done, follow these steps to recover Word documents from Mac.

Step 1 Install and launch

Firstly, launch the Recoverit (IS) application on your Mac.

Step 2 Mark a source location

Furthermore, you can select a source location on your Mac from where you have lost the Word document. It can be any partition on Mac or an external device.

Step 3 Restore your Word files

As the application would try to extract the lost or inaccessible content, you can just wait for a while for the process to complete. In the end, the application will let you preview the retrieved documents on its own interface. Select the files you wish to get back and save them to a trusted location.

Now when you know how to force quit Word on Mac or fix the Word not responding on Mac issue, you can easily fulfill your needs. The guide has listed several solutions that can help you fix issues like Microsoft Word not responding on Mac without any hassle. In case if you have lost your Word documents, then take the assistance of Recoverit (IS) instead. A highly secure and trusted application, it is known for its professional data recovery results, making it a must-have tool for every Mac.

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Note

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

Note

If you experience specific issues when you use Word, visit the Word help center to search for information about your issue.

Summary

This article describes how to troubleshoot problems that may occur when you start or use Microsoft Word. Use the following methods in the order in which they are presented. If you try one of these methods and it does not help, go to the next method.

Resolution

Verify or install the latest updates

You might have to set Windows Update to automatically download and install recommended updates. Installing any important, recommended, and optional updates can frequently correct problems by replacing out-of-date files and fixing vulnerabilities. To install the latest Microsoft Office updates, see Update Office and your computer with Microsoft Update.

For list of the latest Office updates, see Office Updates. If your issue is not resolved after you install the latest Windows and Office updates, go to method 2.

It's a good idea to make sure that your computer has the latest updates installed for Windows. Updates often fix software problems. Before you use any of the following methods, try first to install updates. After you install the updates, restart your computer, and then start Word.

Troubleshoot problems that occur when you start Word

Important

Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.

Method 1: Insert your document into another file

The final paragraph mark in a Word document contains information about the document. If the document is damaged, you may be able to retrieve the text of the document if you can omit this final paragraph mark.

Word Not Responding On Mac

To access a document but leave its final paragraph mark behind, follow these steps:

  1. On the File menu, click New and then click Blank Document.
  2. On the Insert tab, click Object in the Text group, and then click Text from File.
  3. Select the file that you want to open and insert, and then click Insert.

Method 2: Start Word by using the /a switch

The /a switch is a troubleshooting tool that is used to determine where a problem may exist in Word. The /a switch prevents add-ins and global templates from being loaded automatically. The /a switch also locks the settings files to prevent it from being read or modified. To start Word by using the /a switch, follow these steps:

  1. Type Run in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.
  2. In the **Run **dialog box, type winword /a, and then press Enter.

For more information about the /a switch, go to the following article in the Microsoft Knowledge Base:

826857 Description of the '/a' startup switch in Word

If the problem does not occur when you start Word by using the /a switch, try the next method to determine the source of the problem.

Method 3: Delete the Word Data registry subkey

Most of the frequently used options in Word are stored in the Word Data registry subkey. A common troubleshooting step is to delete the Word Data registry subkey. When you restart Word, the program rebuilds the Word Data registry key by using the default settings.

Note When you delete the Word Data registry subkey, Word resets several options to their default settings. For example, Word resets the 'most recently used file' list on the File menu. Also, Word resets many settings that you customize in the Options dialog box.

Important

Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.

To delete the Word Data registry subkey, follow these steps:

  1. Exit all Office programs.

  2. Type regedit in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.

  3. Locate the following registry subkey, as appropriate for the version of Word that you are using:

    Word 2016HKEY_CURRENT_USERSoftwareMicrosoftOffice16.0WordData

    Word 2013HKEY_CURRENT_USERSoftwareMicrosoftOffice15.0WordData

    Word 2010HKEY_CURRENT_USERSoftwareMicrosoftOffice14.0WordData

    Word 2007HKEY_CURRENT_USERSoftwareMicrosoftOffice12.0WordData

    Word 2003HKEY_CURRENT_USERSoftwareMicrosoftOffice11.0WordData

  4. Click Data, and then click Export on the File menu.

  5. Name the file Wddata.reg, and then save the file to the desktop.

  6. On the Edit menu, click Delete, and then click Yes.

  7. Exit Registry Editor.

  8. Start Word.

If Word starts and works correctly, you have resolved the problem (a damaged Word Data registry key). You may now have to change several settings to restore your favorite options in Word.

If the problem is not resolved, restore the original Word Data registry subkey, and then try the next method.

Restore the original Word Data registry key

To restore the original Word Data registry subkey, follow these steps:

  1. Exit all Office programs.
  2. Double-click the Wddata.reg icon on the desktop.
  3. Click Yes, and then click OK.
    If restoring the Word Data registry subkey doesn't work, go to the next procedure.

Method 4: Delete the Word Options registry key

The Word Options registry key stores options that you can set in Word. These settings are divided into default and optional groups. Default settings are created during the program setup. Optional settings are not created during setup. You can change both the default and optional settings in Word.

To delete the Word Options registry key, follow these steps:

  1. Exit all Office programs.

  2. Type regedit in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.

  3. Locate the following registry subkey, as appropriate for the version of Word that you are running:

    Word 2016HKEY_CURRENT_USERSoftwareMicrosoftOffice16.0WordOptions

    Word 2013HKEY_CURRENT_USERSoftwareMicrosoftOffice15.0WordOptions

    Word 2010HKEY_CURRENT_USERSoftwareMicrosoftOffice14.0WordOptions

    Word 2007HKEY_CURRENT_USERSoftwareMicrosoftOffice12.0WordOptions

    Word 2003HKEY_CURRENT_USERSoftwareMicrosoftOffice11.0WordOptions

  4. Click Options, and then click Export on the File menu.

  5. Name the file Wddata.reg, and then save the file to the desktop.

  6. On the Edit menu, click Delete, and then click Yes.

  7. Exit Registry Editor.

  8. Start Word.

If Word starts and works correctly, you have resolved the problem (a damaged Word Options registry key). You may now have to change several settings to restore your favorite options in Word.

If the problem is not resolved, restore the original Word Options registry key, and then try the next method.

To restore the original Word Options registry key

To restore the original Word Options registry key, follow these steps:

  1. Exit all Office programs.
  2. Double-click the Wdoptn.reg icon on the desktop.
  3. Click Yes, and then click OK.

Method 5: Replace the Normal.dot or Normal.dotm global template file

You can prevent formatting, AutoText, and macros that are stored in the global template file from affecting the behavior of Word and any documents that you open. To do this, replace the global template file.

Important

This method includes renaming the global template file so that Word does not find it as expected when it restarts. This forces Word to re-create the global template file. By doing this, you save the original file in case you have to restore it. Be aware that when you rename the global template file, several settings are reset to their defaults, including custom styles, custom toolbars, macros, and AutoText entries. Therefore, we strongly recommend that you save the global template file and do not delete it.

Additional note In certain situations, you may have more than one global template file. For example, this occurs if multiple versions of Word are running on the same computer, or if several workstation installations exist on the same computer. In these situations, make sure that you rename each global template file so that it clearly reflects the appropriate Word installation.

To rename the global template file, follow these steps:

  1. Exit all Office programs.

  2. Type cmd in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.

  3. At the command prompt, type the following command, as appropriate for the version of Word that you are running, and then press Enter:

    Word 2016, Word 2013, Word 2010, or Word 2007

    Word 2003

  4. At the command prompt, type exit, and then press Enter.

  5. Start Word.

If Word starts correctly, you have resolved the problem. In this case, the problem is a damaged global template file. Now, you may have to change several settings to restore your favorite options.

Note

Microsoft Word On Mac Keeps Not Responding Working

The old global template file may contain customizations that can't be easily re-created. These customizations may include styles, macros, and AutoText entries. In this case, you may be able to copy the customizations from the old global template file to the new global template file by using the Organizer. For more information about how to use the Organizer to copy macros and styles, press F1 in Word to open Microsoft Word Help, type rename macros in the Search box, and then click Search to view the topic.

If the problem is not resolved, restore the original global template file, and then go to the next section.

Restore the original global template file

To restore the original global template file, follow these steps:

  1. Exit all Office programs.

  2. Type cmd in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.

  3. At the command prompt, type the following command, as appropriate for the version of Word that you are running, and then press Enter:

    Word 2016, Word 2013, Word 2010 and Word 2007

    Word 2003

  4. Type exit, and then press Enter.

  5. Start Word.

Method 6: Disable the Startup folder add-ins

When you start Word, Word automatically loads templates and add-ins that are located in the Startup folders. Conflicts or problems that affect an add-in can cause problems in Word. To determine whether an item in a Startup folder is causing the problem, temporarily disable the registry setting that points to these add-ins.

To do this, follow these steps:

  1. Exit all Office programs.

  2. Start Windows Explorer. Type windows ex in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.

  3. Type the following command in the address bar, as appropriate for the version of Word that you're running and its installation type, and then press Enter: Word 2016

    64-bit C2R installation:%programfiles%Microsoft Officerootoffice16Startup

    32-bit C2R installation:%programfiles% (x86)Microsoft Officerootoffice16Startup

    64-bit MSI installation:%programfiles%Microsoft Officeoffice16Startup

    32-bit MSI installation:%programfiles% (x86)Microsoft Officeoffice16Startup

    Word 2013

    64-bit C2R installation:%programfiles%Microsoft Officerootoffice15Startup

    32-bit C2R installation:%programfiles% (x86)Microsoft Officerootoffice15Startup

    64-bit MSI installation:%programfiles%Microsoft Officeoffice15Startup

    32-bit MSI installation:%programfiles% (x86)Microsoft Officeoffice15Startup

    Word 2010

    %programfiles%Microsoft OfficeOffice14Startup

    Word 2007

    %programfiles%Microsoft OfficeOffice12Startup

    Word 2003

    %programfiles%MicrosoftOfficeOffice11Startup

  4. Right-click one of the files that is contained in the folder, and then click Rename.

  5. After the file name, type .old, and then press Enter.

    Important

    Make a note of the original file name so that you can restore the file, if it is necessary.

  6. Start Word.

  7. If you can no longer reproduce the problem, you have found the specific add-in that causes the problem. If you must have the features that the add-in provides, contact the vendor of the add-in for an update.

    If the problem is not resolved, rename the add-in by using its original name, and then repeat steps 3 through 6 for each file in the Startup folder.

  8. If you can still reproduce the problem, type the following path in the address bar of Windows Explorer, and then click OK. For Windows 10, Windows 8.1, Windows 8, Windows 7, or Windows Vista

    %userprofile%AppDataRoamingMicrosoftWordStartup

    For more specific occasions and tasks, consider specialist calendar templates, such as the phases of the moon calendar or social media content calendar. Our minimalist-style calendars possess a clean design and offer you plenty of room to add important events. Select your favorite layout from our collection of monthly calendar templates. PowerPoint and Excel calendars are designed for personal, school and business settings, and are ready to be filled with your special dates and upcoming events: a friend’s birthday, a final exam or an important meeting. If you’re looking for a more personalised calendar template, use a photo calendar, as it provides a creative way to capture memories while still offering ample space for tracking special events. Mac view calendar microsoft word 2019.

    For Windows XP

    %userprofile%Application DataMicrosoftWordStartup

  9. Repeat steps 3 through 6 for each file in this Startup folder.

If the problem is not resolved after you disable the Startup folder add-ins, go to the next method.

Method 7: Delete the COM add-ins registry keys

You can install COM add-ins in any location. Programs that interact with Word install COM add-ins. To determine whether a COM add-in is causing the problem, temporarily disable the COM add-ins by deleting the registry keys for the COM add-ins.

To delete the COM add-ins registry keys, follow these steps:

  1. Exit all Office programs.
  2. Type regedit in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.
  3. Locate the following registry subkey: HKEY_CURRENT_USERSoftwareMicrosoftOfficeWordAddins
  4. Click Addins, and then click Export on the File menu.
  5. Name the file WdaddinHKCU.reg, and then save the file to the desktop.
  6. On the Edit menu, click Delete, and then click Yes.
  7. Locate the following registry subkey: HKEY_LOCAL_MACHINESoftwareMicrosoftOfficeWordAddins
  8. Click Addins, and then on the File menu, click Export.
  9. Name the file WdaddinHKLM.reg, and then save the file to the desktop.
  10. On the Edit menu, click Delete, and then click Yes.
  11. Exit Registry Editor.
  12. Start Word.
    If the problem is resolved, you have determined that a COM add-in program is causing the problem. Next, you must determine which COM add-in program is causing the problem.
Determine which COM add-in program is causing the problem

To determine which COM add-in program is causing the problem, follow these steps:

  1. Exit all Office programs.

  2. Double-click the Wdaddin.reg icon on your desktop.

  3. Click Yes, and then click OK.

  4. Use one of the following procedures, as appropriate for the version of Word that you are running:

    Word 2016, Word 2013, or Word 2010

    1. On the File menu, click Options.
    2. Click Add-Ins.
    3. In the Manage list, click COM Add-Ins, and then click Go.

    Note If an add-in is listed in the COM Add-Ins dialog box, clear the add-in check box. If more than one add-in is listed, clear only one add-in check box at a time. This procedure helps determine which add-in is causing the problem.
    4. Click OK to close the COM Add-Ins dialog box.
    5. On the File menu, click Exit.

    Word 2007

    1. Click the Microsoft Office Button, and then click Word options.

    2. Click Add-ins.

    3. In the Manage list, click COM Add-ins, and then click Go.

      If an add-in is listed in the COM Add-Ins dialog box, click to clear the add-in check box. If more than one add-in is listed, click to clear only one add-in check box at a time. This procedure helps determine which add-in is causing the problem.

    4. Click OK to close the COM Add-Ins dialog box.

    5. Click the Microsoft Office Button, and then click Exit Word.

    6. On the File menu, click Exit.

  5. Start Word.
    If the problem is resolved when you start Word, you have determined which COM add-in is causing the problem. If you must have the features that the add-in provides, you must determine which add-in includes those features so that you can contact the vendor for an update.

If the problem is not resolved when you start Word, repeat steps 4 and 5 for each COM add-in that's listed until you determine which add-in is causing the problem.

To restore the COM add-ins, repeat step 4, but select the check box for each COM add-in that you want to restore.

Method 8: Change the default printer

To change the default printer, follow these steps:

  1. Exit all Office programs.
  2. Type regedit in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.
  3. Right-click Microsoft XPS Document Writer, and then click Set as default printer.
  4. Start Word.
    If the problem is resolved after you start Word, you have determined that the printer is causing the problem. If this is the case, contact the vendor to see whether there is an update for the printer driver.

Microsoft Word On Mac Keeps Not Responding Windows 10

Microsoft Support options

If you can't resolve this problem, you can use Microsoft Support to search the Microsoft Knowledge Base and other technical resources for answers. You can also customize the site to control your search. To start your search, go to the Microsoft Support website.

Additional resources

Mac

Microsoft Word Not Responding Windows 10

If you experience specific issues when you use Word, go to the following websites to search for specific information about your program version: