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Microsoft Outlook For Mac Not Responding

The Outlook for MAC search 'No Results' problem, can appear after updating MAC OS or Office for MAC from one release to another or can appear suddenly without an obvious reason. In such cases the Outlook Search function in Outlook 2011 for MAC or in Outlook 2016 for MAC does not work and returns 'No Results' when you try to find something in Outlook mail program that you know it exists. Despite the Outlook search problem, SPOTLIGHT is working correctly and displays results.

  1. Microsoft Outlook For Mac Not Responding
  2. Microsoft Outlook 2011 For Mac Not Responding
  3. Microsoft Outlook Mac Not Responding
  4. Microsoft Outlook Not Responding Issues
  5. Microsoft Outlook For Mac Not Responding Windows 7

Cause: Some rules created in Outlook for Mac are not saved on the Exchange server. Solution: Create rules with Outlook Web App or Outlook for Windows. To create or edit server-based rules in Outlook for Mac, you must have a Microsoft Exchange account managed by Microsoft Exchange Server 2010 or later. Mar 19, 2020  Now, assuming you have not changed your default profile, simply open outlook and you should be prompted that there is a problem and outlook needs to rebuild. If you did change your profile, change it back to 'Main Profile'.

Recurring billing subscriptions may be purchased from Office365.com, MicrosoftStore.com, iTunes®, and some other retailers. If you purchased a pre-paid subscription, your subscription starts when you activate your subscription and land on your My Account page. If you purchased a recurring billing subscription, your subscription starts when you complete your purchase and will continue until cancelled. Microsoft 365 pricing for mac.

This tutorial contains instructions to resolve the Outlook for MAC Search problems (Search returns 'No Results'), in Outlook for Mac 2016 or Outlook for Mac 2011.

How to fix: Outlook MAC Search Returns 'No Results' in Outlook 2011 or 2016 for MAC *

* Suggestion for Outlook 2016 users: We've identified that the most common root for this problem is the need to re-index Outlook's Search Database, so we recommend to try method-6 first to see if it solves the problem.

Method 1. Verify that the Outlook Profile/Identity is stored at the default location.

First of all, make sure that the Outlook 2016 for Mac Profile or the Outlook for Mac 2011 Identity data is stored under the correct default location and has no special characters on its name. If the Profile or Identity name contains a special character, then follow the steps in this Microsoft Article to change the name:

  • Outlook 2016 for Mac default Profile Location:
      • ~/Library/Group Containers/UBF8T346G9.Office/Outlook/Outlook 15 Profiles/Main Profile
  • Outlook for Mac 2011 default Identity location:
      • /Users/username/Documents/Microsoft User Data/Office 2011 Identities/Main Identity
Method 2. Install all Microsoft Updates.

1. Open any Office application such as Word, Excel, or Outlook.
2. On the top menu, go to Help > Check for Updates. *

* Important: If you don't see the 'Check for Updates' option on the Help menu, then download and run the latest version of the Microsoft Auto-Update tool from https://support.microsoft.com/en-us/kb/3133674. (After running the tool, the 'Check for Updates' option will be available).

Method 3. Run the Outlook 2016 Search Troubleshooter.

The next method to fix the 'No Results' search issue in Outlook 2016 for MAC, is to run the Microsoft Outlook Search Troubleshooter.

1. Close Outlook 2016 for MAC.
2. Run the Outlook 2016 Search Repair Troubleshooter (source-2) tool from MS:

Method 4. Move Messages to another Outlook folder.

1. Open Outlook.
2. Create a new folder inside Outlook (e.g. Inbox-New)
3. Select and move all messages to the new created folder.
4. When the moving is done, move back your messages to the original folder. (This process will force Outlook to re-index the emails and they start to appear in the results).
5. Once you done delete the temporary folder.

Method 5. Re-Index Hard Drive in Spotlight.

1. Open the System Preferences and click on Spotlight.
2. Make sure that Mail Messages is checked under the Search Results tab
3. Then click the Privacy tab.
4. Make Sure that the Outlook Profile (or Identity) folder or one of its parent folders is not added to the Privacy tab. (If so, then remove them, skip the rest steps and try to find something using the Outlook search).
5. Then Drag and drop the hard drive icon from the desktop into Spotlight. (This will remove the current index)
6. Finally highlight the hard drive you just added and click the minus button to remove it. (This will force Spotlight to create a new index)
7. Wait until Spotlight indexing your drive.
8. After indexing restart your computer.
9. Try to use the Outlook search.
10. If the problem persists:

a. Delete (or move to desktop and delete them later) the following files from the User's Library/Preferences folder:

  • com.microsoft.Outlook.SyncServicesPreferences.plist
  • com.microsoft.SyncservicesAgent.plist

b. Then delete (or move to desktop) from the User's Library/Preferences/Microsoft/Office 2011 folder, the file OfficeSync Prefs

c. Restart your MAC.
d. Try to perform a search in Outlook.

Method 6. Re-index the Outlook for MAC Search Database.

Outlook for Mac uses OS X Spotlight to search your mailbox. If the Spotlight Index is corrupted then the Outlook search may display 'No results'. At this case you have to re-indexing the Outlook 2016 for Mac search database. To do that:

  • Outlook 2016 for MAC:
    – To re-index the Search database in Outlook for Mac 2016

1. Restart Mac.
2. Go to Finder > Applications > Utilities > Terminal.
3. Type 'mdimport -L'.

  • IMPORTANT: If you see more than one instance of 'Microsoft Outlook Spotlight Importer.mdimporter' delete the Outlook application that you are NOT using, empty it from the Trash, again restart your Mac, and go back to Step 1.

4. Without closing the 'terminal' window, open Outlook and try the search function. If you receive results when searching then the problem is resolved. If the Outlook search displays again 'No results' then continue below:

5. In Terminal, re-index your Outlook database using the following command and substituting your own user name for <user_name>:

mdimport -g '/Applications/Microsoft Outlook.app/Contents/Library/Spotlight/Microsoft Outlook Spotlight Importer.mdimporter' -d1 /Users/<user_name>/Library/Group Containers/UBF8T346G9.Office/Outlook/Outlook 15 Profiles/Main Profile

  • Note in the command above, the path after '-g' is the default path where your Outlook is installed. The path after '-d1' is the default path to your profile. You'll have to substitute your actual paths if you have renamed your profile or installed Outlook in a different location.

6. Re-indexing will take some time to complete. Once the process is complete, quit and re-launch Outlook. *

* TIP: Here is an alternative method to re-build the Outlook 2016 Database in MAC:

1. Go to the following location:

  • ~/Library/Group Containers/UBF8T346G9.Office/Outlook/Outlook 15 Profiles/Main Profile/Data

2. Move the Outlook.sqllite file to your desktop. (This will force Outlook to detect an issue and to do an auto rebuild).
3. When the Rebuild is completed, open Outlook and perform a search.
4. If the search is working then delete the 'Outlook.sqllite' file from your desktop.

  • Outlook for Mac 2011:
    – To re-index the Search database in Outlook for Mac 2011

1. Hold down the Option key, and then click the Outlook for Mac 2011 icon. (or go to Applications > Microsoft Office 2011 > Office > Microsoft Database Utility).
2. Highlight your Identity Click Rebuild.

Method 7. FIX Spotlight Permissions & Rebuild Spotlight Index using Terminal.

The final method to resolve the 'No Results' issue when performing a search in Outlook 2011 or 2016 for Mac, is to fix the Spotlight permissions in Outlook 2011 database and then to rebuild the Spotlight database, by following the steps below:

  • Outlook for Mac 2016

1. Open Terminal from Applications > Utilities.
2. Give the following commands in order (Press Enter after typing each command)

  • sudo mdutil -i off /
  • sudo rm -rf /.Spotlight*
  • sudo rm -rf /.metadata_never_index

3. Reboot your computer.
4. After restart, open Terminal again and type these commands in order:

Microsoft outlook not responding 2010

Microsoft Outlook For Mac Not Responding

  • sudo mdutil -i on /
  • sudo mdutil -E

3. Now wait until Spotlight reindex your entire drive. You can monitor the process if you click at Spotlight Search icon at the upper-right corner. When the indexing is completed (100%) then proceed and try the Outlook search.

  • Outlook for Mac 2011.

1. Open Terminal from Applications > Utilities.
2. Give the following commands in order (Press Enter after typing each command)

  • sudo chown root:wheel '/Applications/Microsoft Office 2011'
  • sudo chmod 755 '/Applications/Microsoft Office 2011'
  • sudo mdutil -a -i off
  • sudo rm -rf /.Spotlight-V100
  • sudo mdutil -a -i on

3. Now wait until Spotlight reindex your entire drive. You can monitor the process if you click at Spotlight Search icon at the upper-right corner. When the indexing is completed (100%) then proceed and try the Outlook search.

Method 8. Completely Remove and Reinstall Office for MAC.

Microsoft Outlook 2011 For Mac Not Responding

1. Backup Outlook Data (copy Outlook Identity or Profile to another location. e.g. your Desktop).

2. Completely uninstall Office 2011 MAC or Uninstall Office 2016 for MAC.

3. Re-install Office for MAC.

4. Open Outlook for MAC and use the Import command to import the Outlook data from the backup location.

5. Follow the steps is method-6 above to reindex the Outlook search database.

6. Try the Outlook search function.

Microsoft Outlook Mac Not Responding

Did it work for you?
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Alphy Thomas Modified: 2018-09-25T04:54:07+00:00 Outlook Error

A calendar is a scheduling component, which helps us to arrange and organize our day to day task. An Outlook calendar is also similar, which is fully integrated with emails, contacts, tasks and other items in the user account. So, if a user faces an issue like Microsoft Outlook calendar not responding, might result in serious problems in the schedule and arrangements. It may affect all the created appointments, meetings, organized events, group schedules and more. The blog discusses various solution to fix this Outlook calendar not working problem in Windows OS. Go through the solutions discussed in the upcoming section.

Microsoft Outlook Not Responding Issues

My Outlook Calendar not Working Properly – Client Query

“My MS Outlook 2013 is having a large amount of data, and Outlook calendar is having lots of schedules and events marked on it. The data is very important that I cannot afford to lose it no matter what. Last day, when I opened my Outlook calendar, it was not responding. I tried to open the same PST file in my another account but still, it was a failure. How can I fix Microsoft Outlook calendars not working issue efficiently without any data loss.”

Microsoft Outlook calendar Not Responding – An Instant Solution

You can fix Outlook 2010, 2007 calendar issue in two ways either by using manual techniques or by trying any third party solution. The professional solution can be considered as the answer to the above-discussed user query. As the user has explained that he had tried to open the same PST file in another account, it is clear that the chances of PST file corruption are more. The best solution to fix large a corrupted Outlook PST file is to repair it efficiently using a SysTools Outlook PST Repair Tool. This application can fix Outlook not responding when sending emails, contacts, calendars, tasks, notes, journals etc. efficiently without any data loss.

NoteIf you are not the Administrator of the computer, click Click the lock to make changes. Log on by using your Administrator user name and password, and then click OK.Type the word Test for the user name, and leave the password box blank. Click Create Account. Troubleshoot microsoft office 2011 for mac.

The upcoming sections of the blog discuss, how to resolve Microsoft Outlook calendar not responding issue using manual solutions available in Microsoft.

Troubleshoot – MS Outlook Calendar Issues Manually

Before going through the solutions to fix this Outlook calendar errors, let us find out why Outlook calendar is not working.

  1. Latest updates have not been installed
  2. Another process is using Microsoft Outlook
  3. Add-ins interfering with the proper working of Outlook
  4. AppData folder is redirected to the network location
  5. Outlook PST file or user profile is corrupted
  6. Outdated antivirus programs installed on the machine

Now, find out the various manual solutions that can resolve the above-discussed cause in an efficient way. The first and most suggested solution is to open MS Outlook in safe mode.

1. Open Outlook Safe Mode

To resolve Microsoft Outlook calendar not responding in Windows OS, a user can try to open Outlook in safe mode. Press Win + R, and type outlook.exe/safe. If the MS Outlook calendar opens properly in safe mode, then try to disable the add-ons. This is the first manual solution that can be suggested to fix MS Outlook issues.

2. Calendar Checking Application by Microsoft

Microsoft has released an application to fix issues in Outlook calendars. This tool helps administrators to check issues in Outlook calendars. The calendar checking tool for MS Outlook is called as the CalCheck tool. It opens Microsoft Outlook and then its calendar in the local machine using the command line. It may check permissions, bookings and other information, i.e, it checks each item in the Outlook calendar.
But the main limitation of this application is that the calendar to be analyzed must be in the Exchange Server. This Microsoft application will not work with IMAP, POP3 or any other non-Exchange mail servers.

3. Reset Folders & Files to Repair Calendar

Microsoft Outlook For Mac Not Responding Windows 7

This is the last manual solution suggested in the blog to fix Microsoft Outlook calendar not responding issues. This method will reset the files and folders in MS Outlook to repair Outlook calendar.

  • Close all Outlook programs along with the email account. (Restart the computer as default, if you are confused, or having doubts regarding all opened applications related to MS Outlook.)
  • Press Win +R key to open the Windows menu.
  • Type “outlook/cleanreminders”. Press OK to accomplished the cleaning of files.
  • Repeat step b.) or press Win + R, and type “outlook/resetfolders”. This will help the user to reset all the folders in the Microsoft Outlook program. It set all files to standard or factory settings. Press OK to start the resetting procedure.
  • Switch off the computer when the above process gets completed (both).
  • Now switch on your computer and open Microsoft Outlook calendars.

The Bottom Line

This blog states the solutions for the users to fix issues in Outlook calendars. Microsoft Outlook calendar not responding issue is a common problem faced by the Outlook users. Solution to this problem is discussed in the above section. The Outlook calendars act as a virtual calendar that helps to keep the track of schedules and events in accordance to the contacts. It will remind the users about their schedules and other appointments marked on it efficiently. But what if Outlook calendar is not working properly. This blog provides proper guidelines to fix the issues related to Outlook calendar.

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