Microsoft Office Mac Can't Log Into School Email

1. Microsoft Office Mac Can't Log Into School Email Account
2. Microsoft Office Mac Can't Log Into School Email Outlook

Aug 29, 2019 Many users have reported that Microsoft Outlook for Mac keeps asking for the password of their Office 365 account. Thanks to readers of my blog, we have finally fixed the issue for most users. For others, we have at least a temporary workaround until Microsoft provides a fix. Feb 23, 2016  Office 365 - Can't sign in to Microsoft Office, access Microsoft Outlook, or interact with Microsoft data files If you are unable to sign into Microsoft Office (or Outlook repeatedly prompts you for login, does not show any data, edit a Word/Excel/PowerPoint data file, or receive encrypted connection error) it may be due to a NetID password. If you have an Office 365 work or school account, your license may not have been set up by your system administrator. Contact your organization's tech support for more help. If you don't have a current subscription, you can sign up for a trial account. Can't sign in to activate. Are you using the correct Microsoft Account (MSA)? This might be the personal Microsoft account you associated with Office, or the username and password you use with your work or school account. From Office for Mac Open any Office app such as Word and select Sign In.

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Project 2019, Visio 2019, Access 2019, and Publisher 2019 are for Windows only. Office 2019 customers will get access to OneNote. For more details, see here. Compatible with Windows 10 or later. For complete requirements for PC and Mac see system requirements. This plan works with Office 2019, Office 2016, and Office 2013. Microsoft office 2019 mac demo. Download and install or reinstall Office 365 or Office 2019 on a PC or Mac. Office 2019 Office 2019 for Mac Office 2016 Office for business Office 365 Admin Office 365 for home Office 365 Small Business Office 365 Small Business Admin Office 365 for Mac Office.com. Open Finder, go to Downloads, and double-click Microsoft Office installer.pkg. Try Office 365 Home free for one month and create your best work. Includes premium versions of Word, Excel, PowerPoint, OneNote, Outlook, Publisher, and Access. Each Office 365 subscriber gets access to tech support from Microsoft-trained experts. How do I know if my PC or Mac can run Office 2019?

• Expand your Outlook. We've developed a suite of premium Outlook features for people with advanced email and calendar needs. An Office 365 subscription offers an ad-free interface, custom domains, enhanced security options, the full desktop version of Office, and 1 TB of cloud storage.
• From Office for Mac. Open any Office app such as Word and select Sign In. If you're already editing a file, go to File New from Template. Note: If you're on OneNote, select OneNote from the top menu and then select Sign In. In the Sign in window, type the email address and password you use with Office.
• With Office 365, there are two service categories, based on your affiliation with UNL: Academic Office 365 account—allows access your school email. Use Microsoft Outlook Web App or Microsoft Outlook to view and send email from your school account. Students can also download a copy of Microsoft Office.

If you are unable to sign into Microsoft Office (or Outlook repeatedly prompts you for login, does not show any data, edit a Word/Excel/PowerPoint data file, or receive encrypted connection error) it may be due to a NetID password change, a NetID change, or corrupted account credentials. Follow some common solutions to this issue below.

Possible solutions

• Option 1 - Update your software to the latest version

  • Windows OS

    Run Windows Update and install the latest updates.

    Windows Office

    Follow steps to update Office.

    Mac OS

    Run Office Updates.

• Option 2 - Your account was compromised and you are blocked from connecting
  • Review your client protocols. If your client protocols are disabled, contact the DoIT Help Desk.

• Option 3 - Reset/Remove your account credentials from within your OS

  • Windows OS

    Remove/Delete all Outlook/Office records from within credential manager.

    Mac OS

    Access the keychain application and remove/delete any of the following records: Microsoft Office Identities Cache 2Microsoft Office Identities Settings 2 and any ADAL, Microsoft, or Office entries that are listed within the 'Name' or 'Kind' columns. Note: search for 'microsoft' and 'adal' within the keychain application and delete all returned results. Detailed steps.

• Option 4 - Delete license files - MacOS only
  • Remove license files on a Mac.

• Option 5 - You are not authenticated into Office using your UW-Madison Office 365 account
  • Confirm you are authenticated with your Office 365 account.

• Option 6 - If your computer is not connected to UWNET/Campus network, use WiscVPN

• Option 7 - Download and run Microsoft's Support and Recovery Assistant for Office 365

  • Windows OS

    Note: Only available for Windows. This tool must be run on the affected machine.

    Download the tool here: Fix Outlook and Office 365 problems with Microsoft Support and Recovery Assistant for Office 365.

• Option 8 - Delete Cached Preferences

  • Mac OS

    Note: Only available for Mac OS.

    • Outlook Desktop Client

      • Delete Cached Preferences

        1. Quit Outlook
        2. Open Terminal (click the Spotlight search glass in the top right corner and type terminal).
        3. Type: defaults delete com.microsoft.Outlook (to delete the old preferences).
        4. Type: killall cfprefsd (to kill the cached prefs).
        5. Quit Terminal.
        6. Launch Outlook and check.

• Option 9 - Sign out of the connected device associated with the Office email account
  1. Sign into the account: https://portal.office.com/account/.
  2. Select View apps & devices from within Office apps & devices module.
  3. Click DEVICES and sign out of all the devices that you are singed into. This will prompt the user to authenticate via NetID login on all the devices they are connected to via their Office 365 account.

• Option 10 - Fully uninstall and reinstall Microsoft Office

  • Uninstall Office

    Windows OS

    Review the following Microsoft documentation for instructions.

    Mac OS

    Review the following Microsoft documentation for instructions.

    Install Office

    Follow steps outlined in Office 365 - Download/Install Office 365 document.

Keywords:	microsoft office365 o365 reset 2016 2019 proplus windows mac outlook on the web credentials manager vault web service account updated changed stored send receive email login log on log in repeated repeating multiple attempts many lot times new error compromised client access loop repeat keychain netid password change An encrypted connection to your mail server services is not available repeatedly prompts data files profile excel powerpoint outlook word activated blocked account something went wrong and outlook couldn't setup your account Sorry, another account from your organization is already signed in on this computer troubleshooting doesn't allow editing on mac does not sync syncing connectSuggest keywords	Doc ID:	61054
Owner:	Ara M.	Group:	Office 365
Created:	2016-02-23 11:22 CDT	Updated:	2020-02-21 10:50 CDT
Sites:	DoIT Help Desk, DoIT Tech Store, Office 365, Wisc Account Admin
Feedback:	5152CommentSuggest a new document

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Note

Microsoft Office Mac Can't Log Into School Email Account

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

Symptoms

Note

Don't use this article if you use a Microsoft account to sign in.

You can't sign in to Microsoft Office 365, Microsoft Azure, or Microsoft Intune. You might be trying to sign in by using a portal such as https://login.microsoftonline.com. Or, you might be trying to sign in by using a non-browser–based app, such as one of the following:

• Office apps, such as Outlook, Word, Excel, and PowerPoint
• Office apps on mobile devices, such as Office Mobile, Teams, and Microsoft OneDrive for Business (formerly Microsoft SkyDrive Pro)
• Azure Active Directory Sync
• Azure Active Directory Module for Windows PowerShell
• Dynamics CRM

Cause

The following conditions might cause this issue:

• Your subscription has expired.
• Your user account is not enabled.
• You're locked out from your user account.
• You tried to sign in with the wrong user name and password.
• The password you tried to sign in with is temporary and expired. (This might happen if your user account is new or your password was recently reset.)
• Your password has expired.
• You're blocked from signing in.
• If you're a federated user, single sign-on is not working.

Resolution

To resolve this issue, follow these steps.

Step 1: Sign in to the portal

Microsoft Office Mac Can't Log Into School Email Outlook

• If you're using Office 365 or CRM Online, go to https://portal.office.com.
• If you're using Azure, go to https://manage.windowsazure.com/?whr=azure.com.
• If you're using Intune, go to https://manage.microsoft.com.

Step 2: Use the solution that's appropriate for your sign-in experience

You can sign in to the portal

If you can sign in to the portal, but you can't sign in to a non-browser–based app, such as an Office app or an app on your mobile device to check email, follow these steps:

1. Work with your admin to make sure that you have the correct licenses applied to your account.
2. If you're enabled for multi-factor authentication, make sure that you have set up app passwords. For more information about multi-factor authentication, see Manage your settings for two-step verification.
3. If you use a mail app such as Outlook, and if you're a federated user, see Federated users can't connect to an Exchange Online mailbox.
4. For more information about how to troubleshoot sign-in issues that use non-browser–based apps, see How to troubleshoot non-browser apps that can't sign in to Office 365, Azure, or Intune.

You can't sign in to the portal

If you can't sign in to the portal, use one of the solutions in the following table, as appropriate for your situation.

Error or description	Solution
We don't recognize this user ID or password. Make sure you typed the user ID assigned to you by your organization. It usually looks like someone@example.com or someone@example.onmicrosoft.com. And check to make sure you typed the correct password.	To resolve this issue, see 'We don't recognize this user ID or password' error when a user tries to sign in to the Office 365 portal .
You've tried to sign in too many times with an incorrect user ID or password.	After 10 unsuccessful sign-in attempts (wrong password), the user is locked out for one minute. Subsequent incorrect sign-in attempts will lock out the user for increasing durations. To resolve this issue, do one of these methods: 1. Try again. You will have to enter a random set of letters and number as part of the sign-in process. 2. Update your password on all devices that connect to your account. 3. Reset your password.
It looks like your account has been blocked. Please contact your admin to unblock it.	To resolve this issue, see 'It looks like your account has been blocked' error when a user tries to sign in to Office 365. If the issue still occurs, use one of these methods: 1. Wait 15 minutes, and then try again. 2. Have your admin reset the password. This unlocks the account.
Sorry, that didn't work. This doesn't look like a valid user ID. Make sure you typed the user ID assigned to you by your organization. It usually looks like someone@example.com or someone@example.onmicrosoft.com.	To resolve this issue, see 'This doesn't look like a valid user ID' error when a user tries to sign in to Office 365.
You're automatically signed in as a different user.	If you're using more than one user account in a web browser, try one of these methods: 1. Sign out of the portal. 2. Clear the cache in the web browser, delete Internet cookies, and then try to sign in again.
You see a correlation ID that resembles 'Correlation ID:ac5d279c-cf72-5073-278e-a5b2b0c8a4bc'	Contact Microsoft Technical Support.
You're asked to change your password.	Your password may be temporary or your password has expired. If you're prompted, change your password.
Sorry, but we're having trouble signing you in. Please try again in a few minutes. If this doesn't work, you might want to contact your admin and report the error: <error code>	To resolve this, see 'This doesn't look like a valid user ID' error when a user tries to sign in to Office 365.
You don't see any of the previous error messages, and the website address doesn't start with https://login.microsoftonline.com.	You may be a federated user. Work with your company admin, and see How to use Remote Connectivity Analyzer to troubleshoot single sign-on issues for Office 365, Azure, or Intune and A federated user is prompted unexpectedly to enter their work or school account credentials.
Sorry! We can't process your request. Your session is invalid or expired. There was an error processing your request because your session is invalid or expired. Please try again.	To resolve this issue, see 'Sorry! We can't process your request' error when you try to set up security verification settings for Azure Multi-Factor Authentication .
We did not receive the expected response. Please try again.	To resolve this issue, see 'We did not receive the expected response' error message when you try to sign in by using Azure Multi-Factor Authentication.
We didn't receive a response. Please try again.	To resolve this issue, see 'We didn't receive a response' error message when you try to sign in by using Azure Multi-Factor Authentication.
Sorry, our account verification system is having trouble. This could be temporary, but if you see it again, you might want to contact your admin.	To resolve this issue, see 'Account verification system is having trouble' error message when you try to sign in by using a work or school account.

Still need help? Go to Microsoft Community or the Azure Active Directory Forums website.